2. Nature of Service
2.1 The service offered by Aware Psychology and Coaching is not an emergency service, nor is it intended for use in the event that someone needs urgent medical or mental health assistance
2.2. In cases where there is a risk of harm to self, or others, or immediate urgent assistance is required you should contact the public emergency services immediately by dialling “000” from within Australia, or by using your local emergency contact numbers from any other country. We do not provide an emergency or out of hours service, and take only pre-booked appointments subject to any minimum notice period.
2.3 Aware Psychology and Coaching are not responsible for any loss, damage, cost, expense, action, claim, demand, proceeding, injury or liability suffered by any person as a failure by that person, or any other to contact Emergency Services.
2.4 If you are thinking of suicide or harm to yourself, or others, or if you or any other person may be in danger you should contact “000” ( in Australia) or other relevant emergency contact numbers immediately.
3. Provision of services
3.1 The website at http://awarepsychology.com and any booking, payment, video counselling platform used by Aware Psychology & Coaching are for the sole use of persons requiring psychology and coaching services in non-urgent situations only.
3.2 The website, booking platform and video counselling services (the platforms) are provided solely to facilitate the delivery of psychology and coaching services and for the raising of awareness and education purposes only.
3.3 Persons using the platforms are responsible for determining the suitability of the services to their particular needs. We do not guarantee that the website, or information contained therein are suitable or appropriate for any person.
4. Payment & Fees
4.1 For any appointment booked via The Platforms you shall agree to pay the stated fees to Aware Psychology & Coaching:
4.2 Consultation fees based upon the appointment type you have selected, or as advised from time to time by Aware Psychology & Coaching, its partners or agents.
4.3 Fees shall be determined at the sole discretion of Aware Psychology & Coaching and shall include reference to whom you are seeing, the duration and nature of the service.
4.4 Any booking or administrative fees as notified in advance at the time of booking.
4.5 All fees shall be payable in Australian Dollars (AUD$) unless otherwise specified at the time of booking. If your payment is made in any other currency you shall remain liable for any foreign exchange or currency conversion fees charged by your bank or any third party payment processor.
4.6 We reserve the right to modify our advertised fees, or fees applicable to any future sessions, at any time without prior notice to you.
4.7 Where bookings are taken and paid for using a identifier such as an email address in the case of PayPal (or equivalent) or in the form of a debit/credit card number, then your information may be recorded by our booking platform, or locally via cookies on the machine that you used to make your booking. Your usage of our services indicates acknowledgement of this.
4.8 Unless stated, all fees listed include applicable taxes.
5. Cancellations & Refunds Policy
5.1 Aware Psychology and Coaching operates a 24 hours cancellation policy.
5.2 Where a booking is made, paid for and then cancelled more than 24 hours prior to the scheduled appointment time, then a full refund will be made.
5.3 Cancellations of bookings made through our online booking platform must be made via the booking platform – please refer to your original confirmation email for details on making a cancellation.
6. Promotions and Discounts
6.2 You are responsible for ensuring that you meet all stated terms and conditions for the use of any promotional rate, discount or coupon code. In the event that you are found to have been ineligible for a discounted rate that you have used then you shall be liable to pay in full at the undiscounted or standard rates applicable for the service or product that you have booked or purchased.
7.1 Aware Psychology & Coaching offer services in support of Australian Defence Force(ADF); Veterans and Veterans Families Counselling Service(VVCS), Department of Veterans Affairs(DVA) and Employee Assistance Programmes(EAP):
7.2 Services for ADF,VVCS, DVA and EAP will only made available without advance payment where these are accompanied by an approved referral entered as a coupon code at the time of online booking, or when advised in advance during a telephone or email booking.
7.3 To benefit from ADF, VVCS, DVA or EAP services offered by Aware Psychology and Coaching you must state that you are using such a service at the time of booking. We provide coupon codes ( listed below ) for use when making such bookings.
7.4 Any bookings made via the website without using the applicable coupon codes shall be liable for full payment in advance. You should only use the following coupon codes, where you already have a pre-approved referral:
Australian Defence Force – Use coupon code “ADF”
Veterans and Veterans Families Counselling Service – Use Coupon Code “VVCS”
Department of Veterans Affairs – Use Coupon Code “DVA”
Employee Assistance Programmes – Use Coupon Code “EAP”
7.5 You shall be responsible for all fees due to Aware Psychology & Coaching where you have used an ADF, VVCS, DVA or EAP service for which you were not eligible and did not have an appropriate pre-approved referral.
8. Website, Booking Platform and Online Video Counselling platform availability
8.1 Our Website, Booking Platform and Online Video Counselling platform are made available on an “as is” basis. We use our best endeavours to make them available and accessible on a permanent basis.
8.2 In the event of the Website, Booking Platform or Video Counselling platforms not being available at any time, including when you are scheduled for an online video counselling or coaching appointment, then you should contact us on 0406 320006 or by emailing firstname.lastname@example.org
8.3 You confirm that you understand that the quality of experience and service when using internet based services is dependent upon a number of factors including your own technology (laptop, desktop, mobile device, router, modem etc.) being current, updated and virus, malware free and availability of a suitable and functioning internet and telecommunications service. We cannot be liable for any lack of performance arising from any of the technologies specified in this clause, for which we cannot be responsible.
8.4 We cannot guarantee or represent that our website, booking, payment and video counselling service shall not be uninterrupted. We use best endeavours to ensure a reasonable quality of service however cannot be responsible for the hosting companies, telecoms and internet providers that we use.
9. Website Content
9.1 The content of the Aware Psychology and Coaching website is the exclusive property of Aware Psychology and Coaching and/or its directors, agents and partners unless otherwise stated. It shall not be replicated without permission, other than where content is reposted on the web or social media for reasonable, personal, non-commercial and relevant purposes wholly in support of mental and personal wellness. Any reposting of content online should be accompanied by an appropriate credit to Aware Psychology and Coaching and in all cases include specific reference to http://awarepsychology.com/ or an appropriate sub-page of that domain.
9.2 Aware Psychology and Coaching make every effort to ensure that any content that we post on our website is either original or posted with a suitable credit to the original poster or owner. If you object to, or claim ownership to any post or content or image, please contact us at email@example.com and inform us of your request to either remove, re-context, or appropriately credit any materials to which you claim ownership. Where appropriate we will remove, or correct content following a review of your request.
9.3 You are not permitted to post any comments to any post on the website where they may be defamatory, libellous, abusive, obscene, non-inclusive or promote hatred. Aware Psychology and Coaching retains exclusive rights to modify or remove any comment posted on the website where it deems those comments to be inappropriate or in violation of the rights of another party, or in violation of state, Australian or international law. By posting you acknowledge acceptance of Aware Psychology and Coaching’s exclusive and express rights over anything posted in relation to the website.
9.4 This website may include links or other connections to websites operated by third-parties. We shall not be responsible for the content at those links, and provide them on an as-is basis. We are not responsible for the quality of the content, or any advice provided on sites to which is provided.
10. Information Security
10.1 In the unfortunate event that we are made aware of unauthorised access to any data which you have provided in the course of using our website, booking platform or video counselling services, then we shall take all reasonable steps to rectify the breach and notify you of it.
10.2 You acknowledge that you are responsible for ensuring that any device or internet connection that you use is suitably protected from malware, virus or intrusion. We are not responsible for the security of any data stored on any personal computer, laptop or mobile device owned or controlled by you or third party services that you use to communicate such data.
10.3 In the event that we or any third party service provider that we use deem that your activities on the website or connections to it are inappropriate or detrimental to the performance or security of the site, its contents or our business then we shall take all necessary and appropriate actions to restrict, block or terminate your usage of the site and access to it. This may include blocking specific comments, updates, connections to the site, user accounts, member accounts, or IP addresses.
10.4 If you receive, or see any information which a reasonable party would consider to be confidential in nature that is not relevant to you then you agree that you will notify us immediately by email at firstname.lastname@example.org and keep that information confidential to yourself. This includes any emails in relation to our business, our clients, or yourself that you may receive from third-parties, or parties claiming to be Aware Psychology and Coaching, or email using an appearance similar to Aware Psychology and Coaching or its staff, directors or agents.
11. Disclaimer & Liability Limitation
11.1 You acknowledge that Aware Psychology and Coaching, its affiliates and service providers shall not be liable for any indirect, incidental, special and or consequential damages whatsoever to yourself, or any other party as a result of your usage or that of any other party of our website, booking platform or video counselling technology.
11.2 All information provided on our website is reasonably checked for quality, suitability and error on a best efforts basis. You are responsible for independently checking the quality and suitability of any information that you read, or act upon to ensure that any resulting actions that you take as a result of something that you read on our site.
11.3 You further agree that Aware Psychology and Coaching, its affiliates and service providers shall not be responsible for any loss arising from the use or lack of availability of our services.
11.5 We may from time to time host third-party content on our website, or may link to it, this includes advertisements or reposts. Responsibility for such material remains the responsibility of the third-party and we are not liable for any lack of service, quality or error in such material or damage caused by its usage.
13. Applicable Law
13.2 Your usage of the site is subject to your agreement that the exclusive jurisdiction is with the courts of New South Wales.
14. Contacting Aware Psychology and Coaching